Product Details

• Call1-Routing & Rostering System
  

Call-Centers in India work 24x7, majority work happens at night. Agents work in different shifts and shifts are rotated as per company policy (Rostering) Due to odd time transport arrangement is been made company-ensuring safety, comfort and most importantly in time attendance (Routing).
call1 is online employee rostering & routing system for specifically designed for the call-center/BPOs who hire vehicles for transportation of their employees. It is designed to independent control to the Team Leader, HR Department, and Transport Department. Enabling efficient savings with average kilometers for all the vehicles hired.

Features:

• First Pickup would not be a Female-Agent
• Last Drop would not be a Female-Agent
• In time Attendance for the agent late
• Average-Maximum kilometer utilization
• No Geographical necessary for the operation people
• Online report for
• Team management
• Vehicle management
• Online Driver Complaint
• Online Holiday maintain
• No worry for agent attrition or new recruits for Operational
• Drop & Pickup Merge *
• No overtime wait period
• Bill verification****
• SMS Alert System integration **
• GPS Based Vehicle Tracking System integration ***